FREQUENTLY ASKED QUESTIONS

Customer Purchase

Where can I buy Sambellina products ?
Can I buy directly from your website ?

Becoming a stockist

How do I become a Sambellina retailer?
How do I submit a reseller Application ?
How do I order ?
What if I have forgotten my user name or password ?
Do you have a printed catalogue ?
How do I obtain web images for my website ?

Product Information

Invitations and gift tags
Printing through home printer
Writing on the invitations
Postage for invitations (Australia Post)
Party Tableware

Customer Purchase

Where can I buy Sambellina products ?

Please visit our Stockists page to find a retailer close to you or an online boutique.

Can I buy direct from your website ?

Wholesale customers can register for online order access. For retail customers, please visit our Stockists page to find an online store, or a retailer close to you.

Becoming a stockist

How do I become a Sambellina retailer?

We would love to hear from you. Please visit our "Wholesale" page where you can apply online to become a Sambellina reseller and purchase Sambellina products for wholesale prices. We will endeavour to get back to you as soon as possible regarding your application.

How do I submit a reseller Application ?

Visit our "Wholesale" section where by clicking "Reseller Application" you can enter all of your business details and submit your application online. Alternatively, if you would prefer to fax or email your application, please email us at contact@sambellina.com.au and we will be happy to send you the details.

How do I order ?

Once you are an authorised retailer, you will receive a username and password to enter the Sambellina wholesale section. In this section you can order online, download web images and catalogues and also update your business profile at any time.
A manual order form may also be downloaded from this section of the website, where retailers may place the order via fax (03 8678 1333) or by sending the order form to sales@sambellina.com.au.

What if I have forgotten my user name or password ?

If you have forgotton your user name or password, please email us at contact@sambellina.com.au and we will contact you with your login details to allow you to enter the site. As a matter of security, you may be asked some questions from your business profile to ensure that only an authorised retailer obtains this information.

Do you have a printed catalogue ?

Yes. Once you have logged in, you can download and print our current product catalogue. Alternatively please contact us and we will be happy to send one out to you.

How do I obtain web images for my website ?

You can download these simply from the Sambellina wholesale section, once logged on. If you would prefer to have the library of images emailed to you please let us know.

The images are all subject to copyright and may only be used in direct relation to the Sambellina products. Any images used for general advertising purposes will need to have express permission from Sambellina before use.

Product Information

Invitations and gift tags

The invitations and gift tags have been professionally printed in Australia on premium 350gsm satin artboard for a very high quality finish.

The boxed invitation sets of the fill-in invitations are all in sets of 12.

Printing through home printer

It is not recommended that the fill-in invitations are put through another printer to enter the party details. The fill-in invitations have been printed professionally and some home printers may not print well on the smooth satin card stock, likewise it might be difficult to align the text.

Writing on the invitations

As the invitations have been printed on silky smooth satin artboard, the best pens to use are ballpoint and gel pens. For other pens, it might be a good idea to test your pen before using to avoid smudging.

Postage for invitations (Australia Post)

The envelope size of the fill-in invitations is 130mm x 200mm which is within the Australia Post limits for a small letter for local postage.

Party Tableware

Our party plates and cups have been manufactured with internationally recognised quality standards with an adherence to food safety and hygeine. The paper cups have been manufactured in Australia with enviro-friendly paper products and are all 100% recyclable.